Despite our Support Policy clearly states that we do not provide customization (http://support.dream-theme.com/support-policy/), we were actually providing it.
Now we faced the fact that customization-related questions/requests are about 50% of all support requests. Moreover they are taking up to 70% of our support time! This means that users who experiences real issues with our products are not getting their replies in time.
Therefore we are going to stop processing customization requests and severe server issues via tickets. In the same time, we’re opening Forum where users and developers can discuss these questions. At first it will be open for The7 theme buyers only. If all goes well, we’ll extend it to other products.
Thanks you so much for understanding!